How to Pick Up International Arrivals at ATL Airport

If you're planning a pick‑up at ATL Airport, this guide to international arrivals will help you navigate the terminals, avoid common pitfalls, and make the reunion as smooth as possible. Hartsfield‑Jackson Atlanta International Airport is the busiest in the world, so a little preparation goes a long way.

ATL Airport Guide to Picking Up International Arrivals

International flights land primarily in Concourse E and the newly renovated International Arrivals Hall (also called the “International Terminal”). Knowing where to meet your guests and what to expect after they clear customs can save you time and stress.

Where to Meet: Arrival Hall vs. Baggage Claim

• Arrivals Hall (Level 1) – Once passengers exit customs, they walk into a spacious, climate‑controlled area with seating and information boards. This is the recommended spot for a quick greeting.
• Baggage Claim (Level 2) – If your party has a lot of luggage, meeting them by their carousel can be more convenient. Look for the signs “International Baggage Claim.”

Both locations are clearly signed in English and Spanish, and airport staff are usually ready to point you in the right direction.

Transportation Options for the Pickup Driver

• Airport Shuttle – The ATL Shuttle runs every 15 minutes from the Domestic Terminal to the International Arrivals Hall. It’s free for passengers and costs a modest fee for drivers.
• MARTA (Metro) – The Red and Gold lines stop at the Airport Station. From there, a short walk (or a complimentary tram) brings you to the International Terminal. Parking at the MARTA station is cheaper than on‑site lots.
• Rideshare & Taxis – Designated pick‑up zones are located just outside the arrivals hall on the curbside. Follow the illuminated signs that read “Rideshare” or “Taxi.”
• Personal Vehicle – Short‑term parking (P2) is closest to the terminal, but fees rise quickly. If you plan to stay longer, consider the daily lots (P4–P6) and take the free shuttle to the terminal.

Timing: When to Arrive

International flights often take longer to deplane and clear customs than domestic ones. A good rule of thumb is to arrive 30 minutes after the scheduled landing time. If the flight is delayed, the airline’s mobile app will usually push a notification to your phone.

Tips for a Stress‑Free Pick‑Up

• Bring a clear sign with the passenger’s name—large, bold lettering works best.
• Check the customs wait time on the ATL website; during peak seasons it can be 20–30 minutes.
• If you’re picking up a group, park in a designated “large vehicle” area and let them know where to meet you.
• Keep cash or a credit card handy for tolls or unexpected parking fees.
• Remember that the International Arrivals Hall is a non‑smoking zone; smokers must step outside to designated areas.

Special Considerations

Some travelers may need extra assistance. Here’s what to watch for:

• Wheelchair users – Airport staff can arrange a wheelchair escort from the plane to the arrivals hall. A quick call to the airline’s assistance line before the flight lands helps coordinate this.
• Pets in the cabin – They exit through a separate door near baggage claim. Look for signs that say “Pet Relief Area.”
• Large luggage or equipment – If your guest is traveling with sports gear or musical instruments, meeting them at the baggage claim may reduce the chance of missing a quick hug.
• Customs declarations – Passengers who have items to declare may spend additional time with a customs officer. Patience is key.

Frequently Asked Questions

What is the best place to wait for an international flight?

The Arrivals Hall on Level 1 is ideal because it’s right after customs, offers comfortable seating, and has clear signage. If you anticipate a lot of luggage, the Baggage Claim area on Level 2 works just as well.

How long does customs usually take at ATL?

During normal operations, expect 10–20 minutes per passenger. Peak travel periods, such as holidays, can push that to 30 minutes or more.

Can I use MARTA to pick up someone from the International Terminal?

Yes. Take the Red or Gold line to the Airport Station, then follow the free airport tram or shuttle to the International Arrivals Hall. It’s a cost‑effective alternative to driving.

Is there a fee for picking up a passenger with a rideshare?

Rideshare pick‑up itself is free, but you’ll be charged the usual fare for the ride to the airport. Some services offer a “airport surcharge” that adds a few dollars to the total.